On 17th December 2013, NZ Aerial Mapping Ltd was certified to the AS/NZS ISO 9001:2008 Standard by the accreditation body SGS SSC.
This means that NZAM has a Quality Management System meeting that required by the International Organization for Standardization (ISO) for Quality Management Systems.
Benefits to our Clients
Adopting the ISO 9001:2008 Standard facilitates the consistent delivery of products and services by NZAM, so that these meet or exceed the specifications of our clients.
Thirty party audits give our clients assurance that the processes defined by NZAM for the development and delivery of products and services are actually being practiced.
Production of products and serviced is managed within a focus of continuous improvement – with outcomes of streamlined product delivery in a cost effective and efficient manner.
Benefits to NZAM
- Cost savings by optimizing operations.
- Enhanced inter-departmental working relationships.
- Greater customer satisfaction though improved quality; thereby increasing sales.
- Increased market share through increased productivity and competitive advantage.
- Access to new markets as International Standards help remove trade barriers and create opportunities for business in the global market place.
Benefits to Society
Potential environmental benefits through active consideration of the potential of negative impacts on the environment during production, together with actions to eliminate or mitigate these – when it is practically feasible to do so.
Quality Management Principles
The ISO 9001:2008 Standard is based on the following 8 quality management principles:
Organizations depend on their clients and therefore should understand current and future client needs, should meet client requirements and strive to exceed client expectations.
Leaders establish unity of purpose and direction of an organization. They create and maintain the culture and environment in which people can become fully involved in achieving the organization’s objectives.
Involvement of People
People at all levels are the essence of an organization and their full involvement enables their abilities to be used to the benefit of both the organisation and that of its clients
A desired outcome is achieved more efficiently when activities and related resources are managed as a process; in which a sequence of related activities is arranged in a logical manner to achieve a particular purpose.
System Approach to Management
This means having consistent ways to do and manage things, rather than adopting an ‘ad hoc’ approach or managing events re-actively.
This requires adopting a philosophy of improving the way things are done as part of the culture of the company and creating efficient and transparent mechanism for facilitating this.
Factual Approach to Decision-making
Using meaningful information and data to guide decision-making. This requires the collection and analysis of data.
Mutually Beneficial Supplier Relationships
Working in constructive ways with suppliers is beneficial to both parties.
Basis of the NZAM Quality Management System (QMS)
The following are elements of the QMS used by NZAM:
This formalises and defines the tone and commitment to the use of a QMS by NZAM and includes:
– A Mission Statement
– A Corporate Vision
– A Corporate Culture
– A Quality Management Commitment Statement
These are Key Performance Indicators relating to the QMS, that are defined and monitored to verify the status of their achievement.
A Continuous Improvement System
Allows for staff and clients to introduce improvements to the way NZAM operates.
An Internal Audit Programme
Company functions are audited internally against defined procedures for the processes each function is responsible for. NZAM uses SGS to verify that it is in conformity to the ISO 9001:2008 Standard.
At defined periods the effectiveness of the QMS is review by the ISO 9001 Steering Committee, comprised of the NZAM departmental senior management team
Training and Induction of Staff
All staff are trained in the basis of the QMS and how to initiate continuous improvements
Control of Non-conforming Products
Processes for the identification and correction or disposal of products not conforming to client specifications or NZAM standards.